Cr1’s Commitment to Healthy Gaming
Online gaming is a legitimate and enjoyable form of entertainment when done responsibly. cr1 takes its role as a user-friendly and ethical platform seriously—we actively support the well-being of every member.
We provide information, guidance, and self-control tools so every Malaysian user can make smart decisions about time and money spent on online entertainment. Good entertainment shouldn’t harm your finances, relationships, or mental health.
Cr1 is also committed to preventing under-18s from accessing our platform, fully supporting internationally recognised responsible gaming principles.
Warning Signs to Watch For
Recognising early warning signs is the first step to staying in control. Here are some signals that your gaming habits may have gone beyond entertainment:
- Borrowing money to continue playing
- Exceeding your own set budget limits
- Ignoring bills or other debts to fund betting activities
- Trying to recover losses by betting bigger amounts
- Feeling stressed, anxious, or irritable when not playing
- Hiding gaming habits from family or friends
- Neglecting work, family, or social responsibilities
- Playing as a way to escape problems
If you recognise two or more of these signs in yourself, we encourage you to take a break and consider seeking professional help.
How to Set Effective Time and Budget Limits
Good planning before playing is key to a positive entertainment experience. cr1 encourages all users to set their own personal limits before starting a gaming session.
Set a maximum amount of MYR you’re willing to spend over a specific period—daily, weekly, or monthly. Stick to this limit without exception.
Set a maximum session time for each gaming period. Take regular breaks and avoid playing when tired, stressed, or emotionally unstable.
Set a maximum loss limit that you are prepared to accept. Stop immediately once this limit is reached—do not try to chase your losses.
Remember: money spent on gaming is entertainment cost, not an investment. Never gamble with funds needed for essentials like rent, food, or transport.
Self-Control Features on the cr1 Platform
Cr1 offers several self-control options to help users proactively manage their gaming habits. All options can be requested through our customer support channels.
You can set daily, weekly, or monthly deposit limits on your cr1 account. Once set, our system will automatically block deposits that exceed these limits.
If you feel the need to take a break, you can apply for a cooling-off period from 24 hours up to 30 days. During this time, your account will be blocked from gaming activities.
For those needing more serious measures, cr1 offers long-term self-exclusion options. This blocks your access to the platform for an extended period and requires a review process to lift.
To enable any of the self-control features above, please contact the cr1 support team via email: [email protected]. Your request will be processed promptly and confidentially.
Protection for Minors
Cr1 takes the protection of minors very seriously. Our platform is for users aged 18 and above only only. Access by minors is strictly prohibited and violates our Terms & Conditions.
For parents and guardians concerned about children’s access to online betting sites, here are some steps to consider:
- Install parental control software on shared devices
- Keep your account password secure and do not share it with children
- Talk to your children about the risks and laws related to online betting
- Report to the cr1 team if you suspect anyone underage is using your account
Life Balance and When to Seek Help
Healthy entertainment is just one part of a balanced life. cr1 encourages all users to ensure gaming does not take priority over what matters most—family, work, health, and social relationships.
Ask yourself these questions from time to time:
- Am I playing for fun, or because I feel pressured?
- Is my gaming affecting my sleep, eating, or relationships?
- Am I honest with myself and loved ones about my gaming habits?
- Do I feel I can stop whenever I want?
If these questions concern you, we encourage you to contact a professional. Help is available and there’s no shame in seeking support.
Help Resources
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Talian Kasih (Ministry of Women, Family and Community Development): 15999 — Free counselling service for family and personal issues
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Befrienders Kuala Lumpur: 03-7627 2929 — 24-hour voluntary emotional support and listening service
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cr1 Support: [email protected] — To request self-control options or any account-related assistance
Useful Links:
Play Smart, Enjoy Peace of Mind
Cr1 is always here to support you—whether you want an enjoyable entertainment experience or assistance managing gaming habits. Contact us or visit our FAQ for more info.